Success stories with Hark

"Who has two thumbs up and decided to switch our contact page the same day as the start of our Black Friday sale? This guy We have been so impressed with Hark that we have now transitioned our entire contact us option over to Hark!"

“Our agents have been raving about receiving the tickets processed through Hark!” They love how much information they receive upfront including sentiment so they know if thecustomer is already frustrated before digging in.”

"Hark not only delivers a better customer experience but also enables Customer Generated Content that can be distributed within our organization to improve our product and address underlying issues."

"What was exciting for me was actually seeing and hearing how our customers interact with and talk about our products so we can continuously improve"

“I was searching for something that could improve the overall experience from the customer perspective and from an agent efficiency (cost per ticket) viewpoint. In my eyes, Hark was the best solution on the market that allowed me to build my own custom workflows and launch within minutes.”

“We had been searching for a new channel for quite some time that elevated customer experience and made agents more efficient. Hark allowed us to achieve just that without having to staff more agents. It’s provided a visibility into our client base we have never seen before!”