Make confident customer-driven decisions. Fast.
Hark captures customer stories — whether it's video, audio or messages — then surfaces the insights that matter most, so you can stop guessing.
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Customer stories change minds.
Survey scores only benchmark.
Surveys leave too much unsaid
Getting to the root cause of issues is time intensive and difficult
You don't remember a stat, you remember a story
Capture multi-media feedback that's more impactful than a CSAT score.
Hark captures rich, human feedback through video, audio and text — revealing the real reasons your customers stay loyal (or don't). By capturing key moments across customer stories, Hark delivers 30% more context behind every trend to help you take smarter action.
Prioritize insights by actual relevancy, not simply keywords.
Hark matches the qualitative data with your quantitative to deliver a full story behind AI-driven trend analysis.
Inspire action across your organization with customer stories.
Feel confident in sharing something with data that is humanized and sparks action among other departments internally that instills empathy, urgency and alignment.
Get up-and-running in just 3 days.
Integrate
Create
(Workflows)
Go Live
Easily action customer feedback across your business
Hark gives you the full story up-front, so you can start solving customer queries from the first interaction.
What's the #1 driver of trust? Customer Stories. With Hark, collect Customer Generated Content on tap!
Hark provides more data behind trends so you can dig in faster. Need more data? Use Hark to go grab it.
Hark uses AI to extract insights, so you can get ahead of the competition with accelerated decision-making.
Improve customer satisfaction (CSAT) and net promoter scores (NPS)...
While gaining a deeper understanding of your customers.
Increase in customer response rates*
Reduction in resolution time*
Increase in 1-touch resolutions*
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