Hark

Transforming raw customer feedback into real, human-centered insights.

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A better approach

Improve every customer experience

Let your customers communicate with your business via video and audio.
Discover how your customers actually experience your products.
Provide a unique, memorable customer experience that separates you from the competition.

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Humanizing data drives deeper insights

Move beyond static, surface-level survey ratings.
Use AI to identify budding issues earlier than ever.
Take action across your business, from manufacturing to marketing.

Inspire action through customer stories

Put a story behind every KPI & data point.
Connect your employees to the positive impact of their work.
Foster more cross-departmental collaboration.

Increase customer retention and lifetime value

Ensure your customers feel heard, on their own terms.
Let your customers provide detailed, actionable feedback, rather than relying on focus groups and external research.
Explore customers' unique journeys to boost satisfaction and gather valuable feedback.

Understanding your customers has been paramount since day one

Your customers want to feel heard (but may not want to talk to anyone)

We make customer communication interactive, providing a complete picture.
Hark lets customers share through video, audio, or images—whichever they prefer.
Ditch static surveys; hear more detailed feedback and genuine praise.
Connect with customers at key moments to build lifelong loyalty.

Explore the platform

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“The way I would explain Hark is that it allows your customers to communicate with you in a way that’s natural for them. And because it comes natural to them, you're getting much richer data...to make the experience that much better for your customer. There's less guesswork and more time for connecting with your customers.”

Michael Ludwig | Head of Customer Service at HexClad

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