.svg)
Bring your customer feedback to life
Transforming raw customer feedback into real, human-centered insights.
.avif)
Trusted by
A better approach
Improve every customer experience
Let your customers communicate with your business via video and audio.
Discover how your customers actually experience your products.
Provide a unique, memorable customer experience that separates you from the competition.
Humanizing data drives deeper insights
Move beyond static, surface-level survey ratings.
Use AI to identify budding issues earlier than ever.
Take action across your business, from manufacturing to marketing.
Inspire action through customer stories
Put a story behind every KPI & data point.
Connect your employees to the positive impact of their work.
Foster more cross-departmental collaboration.
Increase customer retention and lifetime value
.svg)
Ensure your customers feel heard, on their own terms.
Let your customers provide detailed, actionable feedback, rather than relying on focus groups and external research.
Explore customers' unique journeys to boost satisfaction and gather valuable feedback.
Your customers want to feel heard (but may not want to talk to anyone)
We make customer communication interactive, providing a complete picture.
Hark lets customers share through video, audio, or images—whichever they prefer.
Ditch static surveys; hear more detailed feedback and genuine praise.
Connect with customers at key moments to build lifelong loyalty.
“The way I would explain Hark is that it allows your customers to communicate with you in a way that’s natural for them. And because it comes natural to them, you're getting much richer data...to make the experience that much better for your customer. There's less guesswork and more time for connecting with your customers.”
Michael Ludwig | Head of Customer Service at HexClad
Get up-and-running in just 3 days
Integrate
Create
(Workflows)
Go Live
Easily action customer feedback across your business
Hark gives you the full story up-front, so you can start solving customer queries from the first interaction.
What's the #1 driver of trust? Customer Stories. With Hark, collect Customer Generated Content on tap!
Hark provides more data behind trends so you can dig in faster. Need more data? Use Hark to go grab it.
Hark uses AI to extract insights, so you can get ahead of the competition with accelerated decision-making.
Improve customer satisfaction (CSAT) and net promoter scores (NPS)...
While gaining a deeper understanding of your customers
Increase in customer response rates*
Reduction in resolution time*
Increase in 1-touch resolutions*
.avif)