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Make customer insights impossible to ignore
Unlock humanized, qualitative insights that make trends clear, drive decisions & boost retention through our video-first approach.
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Trusted by
Brand loyalty is more than a 0-10 score
Collect customer stories for a true view into what's driving growth
Easily setup workflows to guide your customers through a journey to extract all context from the start.
Embrace video and audio feedback to see, hear, and feel what your customers truly think.
Build loyalty, drive retention, and stand out from the competition with a more human approach.
Humanizing data drives deeper insights
Collecting stories delivers >30% more context at every touchpoint.
Our AI will identify and alert you of budding issues.
Don't rely on just plain text - our AI will describe what is happening as well.
Inspire action through customer stories
Share more than KPI's and data points - share stories (at the click of a button).
Close feedback loops faster than ever before.
Foster more cross-departmental collaboration.
Increase customer retention and lifetime value
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Ensure your customers feel heard, on their own terms.
Let your customers provide detailed, actionable feedback, rather than relying on focus groups and external research.
Explore customers' unique journeys to boost satisfaction and gather valuable feedback.
Your customers want to feel heard (but may not want to talk to anyone)
We make customer communication interactive, providing a complete picture.
Hark lets customers share through video, audio, or images—whichever they prefer.
Ditch static surveys; hear more detailed feedback and genuine praise.
Connect with customers at key moments to build lifelong loyalty.
“The way I would explain Hark is that it allows your customers to communicate with you in a way that’s natural for them. And because it comes natural to them, you're getting much richer data...to make the experience that much better for your customer. There's less guesswork and more time for connecting with your customers.”
Michael Ludwig | Head of Customer Service at HexClad
Get up-and-running in just 3 days
Integrate
Create
(Workflows)
Go Live
Easily action customer feedback across your business
Hark gives you the full story up-front, so you can start solving customer queries from the first interaction.
What's the #1 driver of trust? Customer Stories. With Hark, collect Customer Generated Content on tap!
Hark provides more data behind trends so you can dig in faster. Need more data? Use Hark to go grab it.
Hark uses AI to extract insights, so you can get ahead of the competition with accelerated decision-making.
Improve customer satisfaction (CSAT) and net promoter scores (NPS)...
While gaining a deeper understanding of your customers
Increase in customer response rates*
Reduction in resolution time*
Increase in 1-touch resolutions*
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